As a Head Nurse Essay

We as a whole should encounter have duties past our desire and impediment as we can develop ourselves sometimes. Obligations are simply inside our shoulders as we go on with our lives we include more to it because of the things we learn and experience and basically being an understudy nurture duty is now on our shoulders as we picked up information in at all times. As an understudy nurture, information is anything but difficult to get as we experience, learn, read and study. Be that as it may, each information accompanies incredible duty, which is to help and offer it to other people who are honest about explicitly toward to their wellbeing. Encountering being an understudy head nurture is acceptable as it adds my abilities to deal with my time, and my staff medical attendants. I have been a pioneer for quite a while however I need more understanding to be better than anyone might have expected. I am not at my best now as pioneer as I haven’t yet encountered each issue and obligations however I need to show signs of improvement than I am currently. Being a pioneer is difficult in light of the fact that duties gauges more than you expect, for your time, gathering and for yourself. Be that as it may, as I experience it once, twice or more to it, it is useful because of that I improve from previously. Ending up being an understudy head nurture is a piece of being an understudy however when I experience it was somewhat hard in light of the fact that I experience issues from the outset in adapting on the grounds that it is my first an ideal opportunity to lead a gathering in ER yet I can oversee. I was a tad of misfortune for a moment on the best way to deal with my time however I caused a period table on the various things I to need to oversee from the beginning towards the end likely checking crafted by my gathering mates and helping them to remember the various obligations they need to organize first on the specific time. I was quiet since I felt honored that my gathering mates work with less management and inquiries as the before bunch mates I have had. Some take activities for the distinctive doled out work for our report. They figure out how to complete it on schedule and we impart well. They additionally show regard with it comes to fill in as they call me â€Å"ma’am†, which I am not used to, during our day of work of obligation. I additionally was happy that I experience as good as ever bunch mates. The things that I encountered as a pioneer was uncountable and remarkable, due that I encountered new in each initiative that I represent. Obligations are exactly at our bleeding edge and the second we push ahead it comes our direction so we should be prepared, so every experience that we take, accepting it as learning and a decent undertaking to turn into a decent pioneer not for others yet in addition for yourself.

Womens Day Essay Example for Free

Womens Day Essay Have you at any point given an idea that for what reason is the International Women Day Celebrated for? No? Don't sweat it. Continue perusing as it’s proceeding. Do you know when the main International Women Day appeared? Only 101 years prior. You should think why would that be? So listen the ladies didn't had a similar right as these days. They were significantly being a survivor of viciousness, they were the primary casualty of neediness and absence of instruction, and they had no rights by any means, not in any case an option to cast a ballot would you be able to envision that? The ladies were considered as a minority in each part of life than men. Don’t you feel that wasn't right? You’re 100% right. These contemplations turned into the fundamental purpose behind Women to battle for their privileges when they filled in as group to fight for their excursion towards equity between the two sexes. Where did I go on International Women Day? eighth March is the official date to praise this fascinating day all around various countries so why you can even envision me sitting home and viewing t.v. As a young ladies myself I went to a moving workshop on eighth March 2013 (International Women’s Day) at Olswang, London. The structure was actually a wonderful bit of craftsmanship however they didn’t permit us to snap a picture inside (Bad karma). We were given an ID identification as security purposes and we followed staff towards the gathering room with situated splendid and effective ladies who looked amazing too and not to overlook scarcely any men were situated there also. As of not long ago you might be thinking now it’s going to be exhausting right? Not so much! What was energizing about the day? It wasn’t actually a gathering or a talk. We began with a mouth-watering assortment of tidbits and beverages and sat on our relegated seats with other school and school understudies. To give a side kick to the custom among the gathering individuals they doled out each table with a test of building the most noteworthy pinnacle with the marshmallows and the bamboo sticks. My colleagues began with blasting vitality by pouring beverage on the table. We didn’t won however had a great time in it. The Guest speakers that came there were all gifted and they shared their brilliant experience of life and the hard works that they went however to get fruitful yet interestingly, they all were glad and fulfilled in their lives. They all have a place with various fields for example police, specialist, media, enlistment area, banking and substantially more. There words and the manner in which they introduced it was inspirational and it gave me a capacity to go past the cutoff points, contact the sky and make the best of both world. That’s how this excellent day wound up with some open visit with one another on a cuppa and treats. We additionally got goodie sacks extraordinarily chose for Women. Continuously Remember in Mind: There isn’t any minority or dominant part as in sexual orientation on the off chance that you don’t concur, at that point sad to report yet you have to fix those lose screws buddy. There isn’t anything that the Women can’t do. You simply need to figure out how to locate your internal potential and need to trust in yourself since you are simply the world.

How to Format an Essay in APA Style

How to Format an Essay in APA Style The APA essay format is well known globally; it is the official publishing style of American Psychological Association, and this style involves some specific layout for the writers and editors to maintain and implement. APA style essay format is largely used in writing academic essays, theses, etc. and the format includes several rules in margins, spacing, and structure of the content developed. At your-writers.net, we are well aware and proficient in writing essay APA format and that is why we can help you most authentically with implementing APA formatting in your write up to make your essay absolutely compatible to the preference of the college/university you are working with. We are available 24/7 online to cater for all your needs. What is APA format? APA format is all about structuring an essay by adhering to some guidelines. When you will be asked to format your essay or thesis in APA format, you need to implement some rules on the content according to the guidelines suggested by APA style. The general guidelines are: You need to set your page margin at 8 ½ x 11” paper in white background. You need to insert 1 inch margins on the top, bottom, and sides, The first word in each paragraph has to be indented one half inch. According to APA style, you need to use Times New Roman font, size 12. You need to insert double spacing in the whole research paper, You need to include a page header known as the “running head”: it should be placed at the top of every page. You need to adjust your word processor to add these components on top of each page mechanically. In order to create the running head/page header, you need to insert page numbers and they must be placed justified to the right-hand side of the paper: putting p. or pg. in front of page numbers is strictly prohibited. You need to type “Title Of Your Paper” and it should be justified to the left margin using all uppercase(capital) letters If a title is unusually long, the running head title should be a reduced adaptation of the main title of your complete paper. APA Paper Components: An essay written in APA format should include four major sections: These are: Title Page: Title may be written with one or two lines, but it should not be lengthier than 12 words in total. Abstract: This is a summary and it should not be indented, ideally each word should be double-spaced and total length should be equal/ less than 250 words in total. Main Body: It should contain the main arguments of the essay along with supportive evidences. References: this portion should include the resources where from you have collected your information. Citing the reference will help you validate your argument in a scholastic way. What are the most important elements of APA essay format? As implied by name, APA is about proper formatting of an essay: APA essay format template was established in order to codify multiple significant components of academic and scientific writings. The main objective behind this formatting was the aim of clear communication. It was over all observed that APA formatting has empowered scholars to emphasize their study and related points more clearly than other essay writing formats. The prime objectives achieved by following APA formats in writing an essay are: Expressing the prime elements of quantitative outcome, Selecting the graphic structure that will best suit the analyses of the study, Reporting critical details of research protocol, Describing individuals with accurateness and reverence. APA style consists of few basic rules and these are all about adding more clarity in content presented after due research and study. APA style inspires consistent use of these elements: Meticulous selection for headings, tone of presentation, and length, Proper use of punctuation and abbreviations, Accurate and relevant presentation of numbers and statistics; Proper and authentic insertion of tables and figures, Due citation of references Consistency and regularity of other elements which are the part of a manuscript. At your-writers.net, we understand that implementing all these stringent details can be a daunting task for students. Our writers are well aware of these rules and they are expert in applying all these rules from a regular APA essay format template. We are ready to take all sorts of APA format-based academic writing tasks with 100% quality assurance and authenticity. APA essay format â€" putting it all together It is important to understand the basics of an APA format essay: let’s put all the points together here. The page layout must contain uniform margins of no less than one-inch at the left, right, top, bottom sides of your essay. The essay paper must be double-spaced. Each page of the essay should contain a running head at the top left. The running head need to be a shortened form of the main title, mostly the first few words, and it ought to be not more than 50 characters including spaces. Each page of the paper should also contain a serial page number at the top right corner. The essay needs to have a title page in APA format. This title page must contain the title of the paper, the name of the writer and school/college affiliation. In some instances, additional information like the course title, instructor’s name and the date need to be cited. The APA formatted essay must include a proper reference list. Positioned at the end of the paper, the reference section should be like a list of all the resources that are cited in the essay. References are to be listed alphabetically with the last name of the author, and all these names have to be double-spaced. Benefits of following APA style: APA essay formatting is followed for some precise reasons. In fact, it is one of the most recommended academic paper writing formats globally especially for writing scientific research papers and academic essays where besides writing style, research-related data gets equally emphasized: Presenting a paper using APA format makes it consistent in appearance, which helps for its readers and reviewers to follow and assess the research paper with better ease. APA format helps readers with prompts they can use to follow ideas more efficiently to find information critical to validate the research. APA format of essay displays critical style of writing and critical style of representation of a scholastic issue. Worried about using APA writing style in your essay? Contact your-writers.net for your one-stop solution for implementing the authentic APA format in your essay. We will be happy to help you.

The Elevated Levels Of Plasma Brain Derived Neurotrophic...

When you read about elevated levels of plasma brain derived neurotrophic factor (BDNF) in rapid cycling bipolar disorder patients, it could be quite a mouthful. One may wonder, what does this even mean? Well, in simple English, high concentrations of BDNF is something that has been seen in people who suffer from rapid cycling bipolar disorder when compared to healthy individuals. Rapid cycling is a random pattern of recurrent episodes which occurs in bipolar disorder, also known as manic depression. Someone with this may suffer through four or more occurrences of mania, hypomania, euthymia or depression in a single year. This can happen any time during the disorder and can also keep happening longer than just a few days, weeks, or months,†¦show more content†¦It is diagnosed after multiple occurrences of hypomania, mania, euthymia, or depression are experienced, and when it happens more than four times in a year. Because of the frequent mood swings, affected anatomical pathways in rapid cycling are those in neural pathways that are thought to regulate human mood. In this study, a simple brain scan revealed the differences in structural volume when looking at a person with the disorder compared to a healthy individual. A patient with the bipolar disorder had an enlarged amygdala, which is responsible for emotions, memory and survival instincts. According to the researchers, there is a role of amygdala dysfunction in bipolar disorder. The way researchers have studied this problem so far is by comparing scanned MRIs of rapid cycling bipolar disorder patients with healthy people that are equivalent in age, gender, race, and education. Researchers have also been studying the peripheral and central nervous systems in rodents and pigs to observe the flow of BDNF and neurotrophin 3 (NT-3) through these systems, uncovering that both these neurotrophic factors have the ability to cross the blood brain barrier. The issue with rapid cycling bipolar disorder is that it can always be misdiagnosed as the standard bipolar disorder. Although both of these maladies are quite similar, the standard bipolar disorder is one in

Organizational Behavior Problem - 4801 Words

ASSIGNMENT QUESTION 1. Describe motivational tools and techniques used in the organisation and analyse how effective these tools and techniques are in supporting employee performance; 2. Describe its organisational structure, analyse to what extent this structure is supportive of organisational goals INTRODUCTION The main purpose of essay is to describe the different motivational tools and techniques and the organisational structure used by my organisation. The opening session of essay explains the relevant aspects of my organisation related to the industry, location and size. The first part of the essay introduces the concept of motivation and the different theories needed to support employee performance and then analysing†¦show more content†¦Social rewards are related to group working desire of affiliation, status and dependency which also has a substantial psychological content. Therefore a person’s job satisfaction, motivation and performance depend to the extent to which their needs and expectations are fulfilled. MOTIVATIONAL TOOLS USED BY MY ORGANISATION Work-life balance- 5 days in a week from Sunday to Thursday and 10 hours from the position of project manager to the labour so that all employees have enough leisure time. Appraisal and rewards: Appraisal is being done to all employees by their immediate supervisors or managers which act a source of motivation and suggestion for improvement. Rewards are provided in the form of promotion, appreciation and salary increment which acts as a driving force for motivation as it brings in a sense of achievement. Work environment - The main office and the site offices are provided with all facilities of an office environment such as separate cabins for project managers and project engineer’s computers, Printers, airconditioners, Meeting Rooms, pantry, Microwave, refrigerator and all the employees are served with refreshments such as bottled water and cookies. Job Security- benefits such as health insurance coverage and other measures such as safety shoes and helmets are provided for site employees. Training programs and social interactions- training programs are conducted for employees to understand drawings and also for mangers,Show MoreRelatedWorkplace Intervention On Work Family Conflict1203 Words   |  5 Pagestasks and some organizational rules are often seen as stressors by workers from different fields. Ethic organizations sought to improve the work quality which leads to performance in many ways. Lawson et al. (2016), studied the impact of workplace intervention on work-family conflict. These authors found a positive effect of workplace intervention on improving affective reactivity behavior to daily stressors. LePine, M. A., et al. (2015), suggests that charismatic leader behaviors considered challengeRead MoreChange Management Strategies For New Merged Company1387 Words   |  6 Pagesnow. Celebrate those with the new merged company; create new stories with new events, programs, and by starting new traditions for the organization. This gives an identity to the new organization, creates the new culture, and begins establishing organizational socialization. 5. Change Management Strategy. The most appropriate set of change management strategies to use for implementing change would be an appreciative inquiry approach. A merging of two companies creates a plethora of unknowns for all;Read MoreStudent Choices Essay1720 Words   |  7 PagesAnswer for Case 1A: Trader Joe’s 1. How does Trader Joe’s design jobs for increased job satisfaction and higher performance? Job satisfaction has positive relationship with higher performance. The satisfied employees will produce organizational citizenship behaviors which will impact on the higher performance workforce. Trader Joe’s has designed jobs to increase job satisfaction by showing appreciation in providing more benefits to their employees than other chain grocers. Trader Joe’s provideRead MoreResearch Proposal on the Impact of Motivation on Employee Job Performance934 Words   |  4 Pagesknowledge and skills suitable to their position in the organization. Through the desirable performances of the employees, the organization can realize the competitive advantage in the market and among their competitors. Background and Statement of the Problem It’s very optimistic to assume that every organization can compete according to their strategies and obtaining the competitive advantage. In an industry where the uncertainties are freely roaming, the growth and success of the business is completelyRead MoreAse Study 21643 Words   |  7 Pagesreward system. Describe some of the specific ways you would make the reward system work better, based on the case. 4. Explain the advantages and disadvantages of using financial incentives in a program of this nature. What, if any, potential problems might arise if people are given money for achieving customer satisfaction goals? What other type of incentives might be considered? 5. Create a specific plan to assess whether the award system is working. What are the dependent variables thatRead MoreLeadership and Organizational Behavior3084 Words   |  13 PagesLeadership and Organizational Behavior Course Project Ronette C Rudder-Carter – 10415 SW 85th CT, Ocala, FL 34481 Rbb589@hotmail.com / (347) 564-0074 GM591 ON Leadership and Organizational Behavior Professor Robert Salitore 4/17/11 DaCosta Mannings Inc, is one of a retail environment and I am the customer service manager for the entire operation which has five locations throughout the island. I have chosen this organization because when I was hiredRead MoreManagers Should Do Everything They Can To Enhance The Job Satisfaction Of Their Employees1804 Words   |  8 Pagesthough the existence of equal treatment and conditions. Visit coursework bf in bf fo bf for bf more coursework bf Do bf not bf redistribute Early theorists such as Likert, Mayo, and McGregor theorized that employee satisfaction is related to organizational performance. The common sense logic of this relationship can be explained by viewing the job satisfaction - performance relationship as a social exchange in which employees that are accorded some manner of social gift would experience satisfactionRead MoreThe Impact of Time Wastage on Employees2223 Words   |  9 Pagesinvestigate that time which is considered not to be less than money, when sales force is involved in activities of extra unnecessary documentation The time wastage leads to employee low morale, more absenteeism, high job dissatisfaction and low organizational commitment. Due to time wastage in extra documentation activities the performance of employee decreases which directly effect on firm productivity and profitability. The research study is basically based on quantitative research technique. ThisRead MoreA Large Midwestern Milk Products Manufacturer1 554 Words   |  7 Pagessuccessfully running an organization or department. Another key issue of this case is the lack of understanding of organizational behavior. Given what I have learned so far about organizational behavior and the importance of both managers and employees having an understanding of the impact, I think that both Mr. Gilman and Rochelle do not have a clear understanding of organizational behavior. Even after two years of working with the company, Rochelle does not feel comfortable openly discussing the issueRead MoreThe Chicago School Of Professional Psychology Essay1342 Words   |  6 PagesOrganizations Achieve Longevity† and suggested that â€Å"change management can be considered as an important determinant of organizational longevity† (p. 65). Moreover, Khan (2014) stated in the article â€Å"The Longevity of Large Enterprises: A Study of the Factors that Sustain Enterprises over an Extended Period of Time,† that â€Å"the findings indicate that many factors are indeed linked to organizational longevity, although five main factors are an imperative in the survival of a company for many years† (p. 49).

The Importance of Diversity in Communication Today Free Essays

The world we live in is a world composed of constant changes and differences among people. History would tell us how far the age of humanity has stretched—from the period of cave men, to the age of land explorations, to Renaissance, up to the age of industrialization, and now, the period of globalization. Still, there are available tools and ways to settle each difference among people. We will write a custom essay sample on The Importance of Diversity in Communication Today or any similar topic only for you Order Now One of the most useful and most effective ways to do this is through communication. Communication helps greatly in the filling of gaps among people who have differences in views, culture, and contexts (Sproule, p. 13). Its diverse nature has proven to be playing a major role in the past. For example, during the time of the early cave men, communication was done non-verbally. It indicates the simplicity of life during the said period. It was very different during the Industrialization Age when other tools for communication were invented. The appearance of telephones and early computers made a great impact in the area of communication. These changes suggest that communication adapts with time and the needs of the people during that time. In this current period though, what is the role and importance of diversity in communication in a globalized world? Diversity among cultures is one thing that plays a major role in communication today. With the differences in their views, tradition, and religion, people from different cultures often clash with each other. In communication, it should be noted that cultural diversity is one of the crucial and important aspects we should consider when communicating (Bovà ©e, p. 26). For example, today that we are in the world of capitalism, business communication plays a vital role for the success of companies and industries. When dealing with business partners and businessmen from a different race and culture, it is important that we knows how to communicate with them with background and knowledge of their culture (Schirato, p. 87). For example, the Japanese are known to be patient and values formality when dealing with their businesses as compared to other Western ones who are more direct, straightforward, and informal. Diversity in the products of technology also gives an impact to communication nowadays. Because of the invention of the Internet, written, verbal, and non- verbal communication are no longer limited. DuPont, p. 66). Written communication now changes from the way it used to be. For example, mails today no longer require long days or hours of waiting to be received. Instant messaging, just as chat and e-mails, are rampant today and helps in the fast sending and receiving of messages. The ways on how to communicate verbally also change with the use of the Internet. Before verbal exchange of messages can only happen personally. But now, video conferencing, wherein two people could talk to each other even if they are in two different location, is possible. Major changes in the area of non- verbal communication are also taking place. Other products of technological advancements add to the range of diversity communication has. The diversity in the products of technology helps communication to be faster, powerful, and effective. Although there are negative issues regarding online communication, we could not still hide the big impact technology has made to change the way we communicate. In addition, cultural diversity for others is a barrier for effective communication. However, the diversity helps in for further understanding and growth of the people. How to cite The Importance of Diversity in Communication Today, Papers

Principles of Providing Admin Services free essay sample

Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. FeatureHow / when used 1. Conference calls This makes it possible to speak to more than one person simultaneously. 2. Transfer Enables one to transfer a caller to another extension. 2. Prepare a brief report advising people on: How to follow organisational procedures when making and receiving telephone calls When making phone calls the caller should make sure he or she has all the questions they want to ask, its good practice to have a pen and paper handy to take messages and be ready to listen to the conversation attentively. When receiving a call answer after a certain number of rings, say the name of the company and branch if the organisation has multiple locations, listen carefully to the reason why the caller rang, and it’s important to smile when talking on the phone as it. We will write a custom essay sample on Principles of Providing Admin Services or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible, use specific information from procedures in your own organisation (or one that you are familiar with). A positive image is vital for any business so opening and closing phone conversations is paramount and knowing how to deal with each caller efficiently. Using the right tone and language as well helps to portray a positive image for the business and for the individual and also shows how professional someone is. Section 2 – Understand how to handle mail 1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing). Incoming mail †¢Open mail not private unless cleared to do so †¢Remove contents †¢Date stamp mail when received †¢Check and attach enclosures †¢Sort mail according to department †¢Mail is delivered or collected by different departments by designated staff and then put in the recipient’s in tray Outgoing Mail †¢Collect mail from each department †¢Deliver mail to the mail room at an agreed time †¢Sort mail into first, second, special and recorded delivery †¢Weigh letter or packages †¢Calculate postage costs Stamp or frank items at the correct cost †¢Take mail to an appropriate post box or post office It is of paramount importance for mail to be sorted properly within any business because failure to do so means †¢Loss of potential business †¢Short and long term loss of revenue †¢Workers unable t o complete tasks leading to unsatisfied customers and wasted time †¢Irritated suppliers when they chase up payments 2. Complete the table below with the following information: †¢At least two examples of internal mail services that are available to organisations †¢At least two examples of external mail services that are available to organisations Internal mail servicesExternal mail services 1. Intranet 1. Royal Mail 2. Secure pouches and bags 2. DHL 3. Describe two methods that you can use to calculate postage charges for mail and / or packages. †¢Taking weight and dimensions of the item. With this method ideally, what is required is the length, width, height and weight of the package and a price will be automatically worked out for you and this helps to provide an accurate price for postage. †¢Use of postage rate tables – this is used to set the amount you charge per postage by delivery method and destination. Costs can also be specified by international postage, either by region of specific country. Section 3 – Understand how to use different types of office equipment 1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment. †¢Computers – these provide a wide range of functions which make them useful for everyday situations. Once loaded with various software programmes a computer can perform various tasks from word processing, spreadsheets, database and even gaming. †¢Printers used to produce copies of documents from the computer files. Photocopiers – used to make exact copies of any document from letters or certificates. With photocopying you can make one or multiple copies of the same document. 2. Explain the purpose of following manufacturer’s instructions when using equipment. †¢ This enables the user to get most out of the equipment, understand the equipment before use and. Not following the instructions could lead to health and safety risks, higher maintenance costs could be incurred by the user if anything goes wrong with it as warranties and guarantees could be void. 3. Explain the purpose of keeping equipment clean, hygienic and ready for the next user. For any organisation quality is of paramount importance so clean equipment produces better quality products and with deadlines and targets to meet time and resources will not be wasted. In some organisations (call centre) people have to share equipment like headsets so it’s always good practice to make sure it is cleaned after use and ready for the next person to reduce risk of infection and spreading of germs. Also, if other people don’t keep shared equipment or work stations clean this can have negative impact on the business as targets/deadlines won’t be met as this could be de-mot ivating for other staff members. Understand how to keep waste to a minimum in a business environment 1. Explain why waste should be kept to a minimum in a business environment. †¢Too much waste has a financial impact on the business in the long run. Too much money will be wasted to rectify the problem. For instance faulty machines can produce defective products. These defective products can pose to be a risk to the environment if not disposed off correctly can get the fined by authorities. And depending on the organisation, money spent of refunds especially on something that can be avoided causes loss of revenue. . Identify at least two main causes of waste in a business environment. †¢People in the business due to making mistakes †¢Materials and equipment 3. How can you keep waste to a minimum in a business environment? Describe at least two ways of doing this. †¢Using email as a way of communication more within the business. This will help reduce the amount of paper used. The good thing about t his as well is a database can be used to access all archived documents. †¢Energy efficiency is another good way of keeping waste to a minimum. Staff members should get in the habit of shutting down their computers after work and making use of motion operated lights Section 5 – Know how to make arrangements for meetings 1. Complete the table below listing at least two different types of meetings and describing the main features of each type of meeting. Type of meetingMain features Conference meetings This meeting is organised with high planning and structure, moderated by a chair person. The number of participants depends on the purpose of the conference. PresentationThese meetings are held generally to inform the team about any new changes made in processes and procedures. In this meeting there is a presenter or two and in the end, the attendees have the opportunity to ask questions. 2. When arranging a meeting: †¢What sources and types of information are typically needed? -Date of the meeting -Start and finish times of the meeting -Venue and agenda of the meeting -Attendance list -Minutes from previous meeting -Reports for consideration in the meeting -The desired outcome for the meeting †¢How should meetings be arranged? -Find out about the meeting brief -Confirm venue, catering and equipment requirements -Produce the agenda and meeting papers Invite attendees and send them the agenda -Confirm attendance -Make sure attendees’ needs are met -Make amends to correct any needs for requirements like catering -Collate and dispatch papers for the meeting within agreed time scales -Produce spare copies of meeting papers -Arrange the equipment and layout for the room Make sure attendees have a full set of papers -Take accurate notes of the meeting including attendance -Provide information and support when required -Produce a record of the meeting -Seek approval and amend the meeting record as necessary Circulate the meeting record to agreed time scales Section 6 – Understand procedures for organising travel and accommodation arrangements 1. Explain the purpose of confirming instructions and requirements for business travel and accommodation. †¢It ensures that no mistakes have been made during the process †¢Helps clear out any misunderstandings so it’s important to always check the facts with the relevant people so that everything is done correctly from the onset. †¢It ensures that individuals arrive on time for meetings or appointments. 2. Complete the table below with an outline of the main types of business travel and accommodation arrangements that may need to be made and the procedures that should be followed when doing this. Travel and accommodation arrangementsProcedures TransportBook flights, train tickets on time. If using own transport from airport have a taxi booked as well Long check in flights may be required with international flights Accommodation Book hotel for the appropriate dates Cost of room Meals – which ones are included Location of hotel Money Arrange travellers cheques or foreign currency before the trip Insurance travel Travel information Confirm with the traveller that itinerary and documents meet the requirement Maps 3. Explain the purpose of keeping records of travel / accommodation arrangements in a business environment. †¢This simply shows organisation and efficiency for the business as this information will be easy retrieved when needed again †¢It makes it easy to account for things and the expenditure can compared with and reviewed against a budget †¢This will enable the business to ascertain which areas they need to save money on. Section 7 – Understand diary management procedures . Briefly explain the purpose of using a diary system to plan activities at work. Give at least two reasons. †¢It helps keep a record of business schedules, activities such as meetings and appointments. And in a business environment it is vital in case someone is not well, colleagues can easily take a look at what you had planned for the day and what is a priority for the working day and sort it all out. †¢For example, a diary helps to -Manage ones’ time -Note down tasks and tick once completed. 2. Identify the information needed to maintain a diary system in the workplace. In the workplace, the following is required -Who the meeting/interview is with -What the meeting is about -When it is -Where its being held -Why the meeting is being held Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. What are the differences between internal and external customers in a business environment? †¢Internal customers are people or departments in the same organisation as the service provider. For example marketing department is an internal customer of the IT department because it uses IT services. External customers are people who are not employed by the organisation or organisation that are separate legal entities that purchase services from the service provider. When a service provider charges for services and paid real money or exchange or services or products. 2. Explain why customer service should meet or exceed customer expectations. †¢Meeting or exceeding customer expectations automatically enhances t he business reputation, first time customers will end up being loyal customers, increased sales and more referrals from satisfied customers who bring in additional business by word of mouth. Include at least three reasons in your answer. †¢High quality products at a competitive price †¢Fast, efficient and accurate service †¢Trained staff that can handle their questions without referring them on 3. Explain the importance of building positive relationships with customers. †¢Positive relationships are good for the business as this will have a good impact on the business and provides more public awareness with other potential customers. Ideally, the business should not promise something that they can’t deliver, treating each customer as an individual and where appropriate use customer names. Outline two ways in which this can be achieved. †¢Mutual respect between both parties †¢Keeping clear communication channels open 4. How do customers demonstrate their own needs and expectations? -Customer complaints is a way of customers to offer a very clear insights in what they need and what they expect -To demonstrate their needs an organisation must design a system and procedures to help produce desired outcomes to meet the above -Asking questions -Body language -Active listening